As a famous rock singer once crooned, “Two out of three ain’t bad,” Well, two out of two is better, and that’s what we’ve just achieved with our client the Capita O2 Partnership.
Last night they won the Best Outsourcing Partnership category at the CCA Global Excellence Awards, beating seven other finalists (including fellow outsourcing industry heavyweights Serco) to take to the stage.
Chairman of the CCA GLobal Awards judging panel Andrew Mends said: “This year’s winners should be exceptionally proud because it was the most competitive field ever with a record number of international as well as UK entrants. Our panel of 50 judges had a very difficult task in picking winners because the quality of submissions was so high. We would like to congratulate everyone who made the shortlist, because each one demonstrated a serious commitment to superior customer service.”
Only last week they had their glad rags on at the National Outsourcing Association Awards and won the Best Offshoring Project category.
National Outsourcing Association CEO, Kerry Hallard said: “(The) NOA Awards brought together more than 400 outsourcing professionals to celebrate the many successes in the industry. Once again we received a record number of entries with strong submissions from many of the industry’s key providers, as well as entries from an increasing number of new players. The standard of submissions showed a growing display of innovation and business transformation through outsourcing. We would like to congratulate our winners and all those that were shortlisted.”
The Capita O2 Partnership was formed in 2013 and broke the mould for the industry, being a 10 year agreement which delivers all of O2’s customer service.
We wrote two entries for them, and they have won them both, meaning that half of the shortlisted entries that we write [...]