Two out of two ain’t bad

As a famous rock singer once crooned, “Two out of three ain’t bad,” Well, two out of two is better, and that’s what we’ve just achieved with our client the Capita O2 Partnership.

Last night they won the Best Outsourcing Partnership category at the CCA Global Excellence Awards, beating seven other finalists (including fellow outsourcing industry heavyweights Serco) to take to the stage.


Chairman of the CCA GLobal Awards judging panel Andrew Mends said: “This year’s winners should be exceptionally proud because it was the most competitive field ever with a record number of international as well as UK entrants. Our panel of 50 judges had a very difficult task in picking winners because the quality of submissions was so high. We would like to congratulate everyone who made the shortlist, because each one demonstrated a serious commitment to superior customer service.”

Only last week they had their glad rags on at the National Outsourcing Association Awards and won the Best Offshoring Project category.

National Outsourcing Association CEO, Kerry Hallard said: “(The) NOA Awards brought together more than 400 outsourcing professionals to celebrate the many successes in the industry. Once again we received a record number of entries with strong submissions from many of the industry’s key providers, as well as entries from an increasing number of new players. The standard of submissions showed a growing display of innovation and business transformation through outsourcing. We would like to congratulate our winners and all those that were shortlisted.”

The Capita O2 Partnership was formed in 2013 and broke the mould for the industry, being a 10 year agreement which delivers all of O2’s customer service.

We wrote two entries for them, and they have won them both, meaning that half of the shortlisted entries that we write [...]

By |November 27th, 2014|Uncategorized|0 Comments|

Our new guide for the NHS

We’ve been delighted to provide our expertise to the NHS, having been commissioned to author a guide to writing winning award entries.

NHS Employers has published the guide this month (July). It is aimed at NHS communications teams with the ability and resource to write their own awards, and draws on our years of experience of helping clients to success.

The guide will be supported by a half-day training course for communications officers.

Chief wordsmith Louise Turner said: “We are honoured to use our expertise to help the NHS secure recognition for the fantastic work it does. It was a pleasure to present at the NHS Confederation conference about awards last month to preview the guide, and we’re very proud that we can help hundreds of NHS organisations promote their successes.”

The guide – The NHS communicator’s guide to writing award entries – sets awards in a strategic context, helping organisations with limited resources make decisions about whether entering awards is the right thing to focus on. It also provides a comprehensive structure for putting together quality award entries.